Order Cancellation
Buyers may request cancellation before the supplier dispatches the order.
Cancellation requests must be submitted through the website or official customer support channel.
Once an order has been dispatched, cancellation may not be possible. The buyer must follow the applicable return or damage-claim procedure.
Orders already accepted and processed by a supplier may be subject to the supplier’s applicable cancellation terms.
If Fabzone or the supplier cancels an order because the product is unavailable or cannot be supplied, any amount paid for the cancelled order will be refunded as applicable.
2. Return and Replacement Eligibility
A return or replacement request may be considered if:
The sarees received are damaged.
The wrong product, design, colour or quantity has been delivered.
The products have a manufacturing defect.
The delivered products materially differ from the confirmed order or product description.
The buyer should notify us within 48 hours of delivery and provide the order number, photographs or an unboxing video, where available, along with a description of the issue.
The 48-hour reporting period is a proposed business procedure, not a restriction on any rights available under applicable law.
- Non-Returnable Products
Subject to applicable law and the terms of the confirmed order, returns may not be accepted for:
Products correctly delivered according to the confirmed order.
Change of mind or a buyer’s incorrect selection.
Products damaged after delivery due to improper handling.
Used, washed, altered or customer-modified sarees.
Products returned without the required order details or supporting evidence.
A product cannot be excluded from an otherwise valid claim merely by labelling it non-returnable where applicable law provides otherwise.
- Bulk and Wholesale Orders
Buyers should carefully check product descriptions, fabric, design, colour, quantity, pricing and other specifications before confirming bulk orders.
For bulk orders, buyers should report shortages, damage, defects or incorrect items with supporting evidence. Any agreed special terms for bulk purchases should be disclosed before the order is confirmed.
Minor variations in colour may occur because of lighting, photography or screen settings. However, this does not exclude claims where the product materially differs from its confirmed description.
- Refund Process
All return or refund requests will be reviewed against the order details and supporting evidence.
Where a refund is approved, it will generally be issued to the original payment method.
If a replacement is agreed upon, it will be arranged subject to product availability.
Refund processing will begin after approval and, where applicable, receipt and inspection of the returned goods.
Refund timelines may depend on the payment gateway or bank. The estimated timeline will be communicated after approval. - Shipping Charges on Returns
Where a return or replacement is approved because of a wrong item, verified damage, a manufacturing defect or another supplier-side error, the responsible party will bear reasonable return shipping costs, as applicable.
For other approved returns, shipping costs will be handled according to the return terms disclosed before the purchase and applicable law.
- Refund Exceptions
Refunds may be declined where a claim is not supported by the order details or the goods do not meet the disclosed return conditions. Fraudulent claims may be investigated.
Nothing in this policy limits mandatory legal rights or remedies.