- Order Processing
Orders are processed after payment confirmation or approval of an authorised credit arrangement, where applicable.
Processing time may vary depending on product availability, order quantity, supplier confirmation, packaging requirements and the buyer’s delivery location.
For large or customised wholesale orders, additional processing time may be required. Any material delay will be communicated to the buyer where reasonably possible.
- Delivery Locations
We aim to facilitate deliveries across serviceable locations in India, subject to courier availability, supplier location, order size and transport arrangements.
Some remote locations or bulk shipments may require additional delivery time or special transport arrangements.
- Estimated Delivery Time
The estimated delivery date or delivery window will be communicated during checkout, order confirmation or shipping updates, as applicable.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, transport disruptions or other circumstances beyond reasonable control.
Any specific delivery commitment confirmed for an order will be handled according to the agreed terms and applicable law.
- Shipping Charges
Shipping charges may depend on:
Total order quantity and weight.
Package dimensions.
Delivery destination.
Courier or transport service selected.
Special handling requirements for bulk orders.
Applicable shipping charges will be displayed or communicated before the order is confirmed. Any additional charges must be disclosed and agreed upon before being applied.
- Order Tracking
Where tracking facilities are available, buyers may receive a tracking number or shipment update through email, SMS, WhatsApp or their website account.
Buyers should use the provided tracking information to monitor shipment progress.
- Delivery and Inspection
Buyers should check the package and delivered quantity upon receipt.
If the parcel appears visibly damaged, tampered with or incomplete, the buyer should notify the delivery provider where possible and contact Fabzone customer support promptly.
For damaged, missing or incorrect sarees, buyers should retain the packaging and provide photographs, order details and other available evidence in accordance with the Refund and Cancellation Policy.
- Incorrect Address or Failed Delivery
Buyers are responsible for providing a complete and accurate delivery address, mobile number and business details.
If delivery fails because of an incorrect address, unavailable recipient or refusal to accept the shipment, additional delivery or return charges may apply where disclosed and permitted by applicable law.
Please contact customer support promptly if delivery details need to be corrected. Changes may not be possible once a shipment has been dispatched.
- Delays and Unforeseen Circumstances
Delivery may be delayed due to circumstances such as extreme weather, transport interruptions, strikes, government restrictions or courier operational issues.
We will make reasonable efforts to coordinate with the supplier and logistics provider and communicate significant delays.
- Partial Shipments and Bulk Orders
Some bulk orders may be shipped in multiple packages or dispatched separately by different suppliers. Where applicable, the buyer will be informed of the shipment arrangements.
Any shortage or missing package should be reported promptly with the order number and supporting information.