1. IntroductionFabZone (“we”, “our”, or “platform”) is an online B2B e-commerce platform owned and operated by Maruti Nandan Textile. We are committed to protecting the privacy and security of the personal and business information of our users, buyers, retailers, and sellers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use the FabZone mobile application.
2. Information We CollectTo provide wholesale B2B ordering and delivery services, we collect:Account Information: Name, email address, mobile number, business/shop name, and password.Business & Tax Details: GSTIN, trade details, and billing/shipping addresses for invoicing and dispatch. Order & Transaction Details: Items ordered, order quantities, delivery addresses, and payment transaction IDs.Device & Technical Data: IP address, device model, operating system, and log data collected automatically when using the mobile application or website.
3. Payment Processing & SecurityAll online transactions are processed through secure, PCI-DSS-compliant third-party payment gateways (including Razorpay).FabZone does not store, process, or have access to your sensitive banking credentials, credit/debit card numbers, CVVs, or UPI PINs on its servers.
4. How We Use Your InformationWe use the collected data strictly to:Verify B2B business buyer accounts and manage login credentials.Process, fulfill, and deliver bulk saree and textile orders.Send automated shipment updates, delivery OTPs, and tax invoices.Provide responsive customer and order grievance support.Comply with applicable legal, tax (GST), and regulatory requirements under Indian law.
5. Data Sharing & DisclosureWe do not sell, rent, or trade your personal or business data to third parties. We share information only with:Logistics & Courier Partners: Name, shipping address, and phone number to enable parcel delivery and verification.Payment Service Providers: Transaction details necessary to verify payment completion and process refunds.Legal & Regulatory Authorities: When required by applicable Indian laws, tax investigations, or court orders.
6. Account & Data Deletion (Google Play Compliance)Users have the right to request the permanent deletion of their account and associated personal data at any time:In-App: Navigate to Account Settings → Delete Account inside the FabZone mobile application.Via Email: Send an email to info.fabzone1@gmail.com with the subject line “Account Deletion Request” from your registered email address.Upon receiving a verified request, your personal data and account credentials will be permanently deleted from our active databases within 30 days, except for historical sales invoices retained to satisfy mandatory GST and legal record-keeping requirements.
7. Data SecurityWe implement standard technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure.8. Grievance RedressalIn accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are:Name: Vaniya Nishitkumar Babubhai Designation: Proprietor / Grievance Officer Operating Entity: Maruti Nandan Textile Address: Shop No. 55/B, Ground Floor, Soma Kanji Ni Vadi, Vesu Canal Road, Khatodra, Near Savera Complex, Surat, Gujarat – 395002 Email: info.fabzone1@gmail.comContact Number: +91 9726728388